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Chanel Responds to Social Media Controversy Over Creation Calendar – WWD, Montreal Manicure

Chanel Responds to Social Media Controversy Over Creation Calendar – WWD


PARIS Chanel has responded to on-line controversy about its introduction calendar after being mocked by influencers over the contents of the limited-edition field, leading to a flood of detrimental feedback on social media within the run-up to its annual Métiers d’Artwork runway present, as a result of happen on Tuesday.

Bruno Pavlovsky, president of style and president of Chanel SAS, mentioned the French luxurious home produced the calendar as a part of this yr’s celebrations of the 100th anniversary of Chanel No.5 fragrance, and it didn’t count on the detrimental suggestions.

“This controversy is a little bit of a disgrace as a result of it was not what Chanel supposed. Chanel thought it will please a few of its clients by providing one of these product. Evidently, we see that it’s a must to watch out and subsequently, in future, we will definitely be rather more cautious,” Pavlovsky instructed WWD on Monday.

Requested whether or not this was the primary time that Chanel produced an introduction calendar, the manager mentioned: “No, I don’t assume so, but it surely wasn’t essentially on the market.” He added that the 2021 calendar was produced in a really restricted run, which was completely offered out.

This yr’s version retails for $825 and comprises 27 bins numbered from 5 to 31, containing full-size fragrance and make-up merchandise, miniatures and souvenirs all stamped with founder Gabrielle “Coco” Chanel’s fortunate quantity.

In a video that has been seen 14.7 million occasions, TikTok creator Elisa Harmon expressed her disappointment over gadgets together with stickers, an image flip-book, a dustbag and a string bracelet with a wax seal-shaped pendant. She later alleged that Chanel’s TikTok account blocked her.

In an official assertion, Chanel mentioned the declare was “completely inaccurate,” because the model will not be energetic on TikTok.

“We now have by no means blocked entry to the Chanel TikTok account to anybody, as a result of it’s merely not energetic. It has by no means been activated, no content material has ever been printed, it has no subscriber and no subscription. The web page subsequently seems empty to anybody who visits it,” the home clarified.

“When Ms. Harmon visited our web page, she naturally discovered the same old message that she couldn’t entry this account, similar to anybody else on the community,” it added.

“We’re very dedicated to sharing our world and our creations with our followers on social networks. Our pages are open to everybody, and thousands and thousands of followers observe us all around the world. They’re after all free to precise their emotions and opinions, whether or not they’re enthusiastic or vital, in the event that they respect the foundations of fine conduct in accordance with the makes use of of social networks — no defamation, calls to violence, threats, or intimidation,” Chanel mentioned.

“We’re conscious of the feedback which can be at the moment seen below our publications and are sorry that this calendar could have disenchanted some individuals,” it continued.

“Instantly impressed by the legendary silhouette of the No.5 bottle, this calendar, solely accessible for a brief interval, has a singular design and an unique content material, which makes it a real collector’s merchandise whose worth can’t be summed up by the merchandise it comprises alone,” Chanel mentioned.

Pavlovsky mentioned a particular effort had been made to make use of extra sustainable supplies. “I feel it is likely one of the most stunning ever made, each when it comes to design and the supplies used,” he mentioned of the calendar, which even Harmon praised for its refined packaging.

“Definitely, subsequent time, we are going to consider one other method to do one of these factor. I feel that sure classes of merchandise could also be extra appropriate, particularly magnificence — that could possibly be an amazing thought. In any case, the target is to advertise our merchandise and to not set off any controversy, and even much less to create frustrations or to ship the fallacious alerts,” he mentioned.


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Chanel Responds to Social Media Controversy Over Creation Calendar – WWD, Montreal Manicure
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